In June 2005, Mobile Africa published an article in which Mr. Tayo Ajakaye raised issues (and some very valid ones too) about the quality of value added services being provided by GSM network operators (see: Value Added Services: Who Uses Them? I followed that article ... Full story

Tayo Ajakaye's article titled Value Added Services: Who Uses Them? took a critical look at the value-added services being provided by network operators in Nigeria. I found it interesting reading, and also quite agree with him that more often than not those services leave a lot to be desired. I know. I have been at the receiving end of poor delivery of those ... Full story

A vital part of any business venture is customer care, also referred to in various circles as after-sales support. The idea is that almost anyone can sell a product and then take the next bus out of town. Customer support can make a world of a difference in the operations of any organisation, especially telecoms operations. In this saddening in this light to observe ... Full story

How does MTN's CSD data services fare side-by-side GloMobile's GPRS offerings? Well, I should know, seeing that I have used both extensively over time. I will not be comparing WAP services here, as they are pretty limited in use to the business person, but full data services giving you access to the Web, email and FTP etc. Getting Started On MTN, you only need pay a one-time fee ... Full story

The need for Nigeria to bridge the digital divide and improve internet penetration has been discussed for years. The need is immense and it looks like our leaders are yet to really identify any clear means of doing so. My opinion is that the coming of GSM mobile technology to our shores about 3 years ago opened up a new vista that can help bridge that ... Full story