Dave Paulding, Interactive Intelligence’s regional sales director for UK, Middle East and Africa says that connected consumers in Africa are driving the demand for call centres in the banking industry.   The banking sector in Africa, particularly in Nigeria and Kenya, are implementing call centres for the first time.  It is interesting to consider why they are ... Full story

MTN Rwandacell, part-owned by South African mobile operator MTN, launched an international gateway on Tuesday, ending its dependence on the state's satellite station. "What it means for us is that we are no longer an island," said MTN Rwandacell Chief Executive Rob Trustcott. "We used to be cut off from direct communications with the world, and ... Full story