Opera browser on smartphones

Opera’s State of the Mobile Web Report, published monthly, provides information on the top global trends affecting the mobile Web. The full report is available from http://www.opera.com/smw/ (English only). In addition to a full review of Opera Mini on the iPhone, the report highlights global statistics and reviews the mobile browsing trends in the Commonwealth of Independent States (CIS).

Global trends

• In April 2010, Opera Mini had more than 58.9 million users, a 6.6% increase from March 2010 and more than 152% compared to April 2009.
• Those 58.9 million people viewed more than 26.3 billion pages in April 2010. Since March, page views have gone up 1.6%. Since April 2009, page views have increased 203%.
• In April 2010, Opera Mini users generated over 398 million MB of data for operators worldwide. Since March, the data consumed went up by 0.6%. Data in Opera Mini is compressed by up to 90%. If this data were uncompressed, Opera Mini users would have viewed over 3.7 petabytes of data in April. Since April 2009, data traffic is up 164%.
• The top 10 countries for Opera Mini usage in April 2010 were: Russia, Indonesia, India, China, Ukraine, United States, South Africa, Nigeria, Vietnam and the United Kingdom. Due to Opera Mini on the iPhone launch, the United States leaped ahead of South Africa and Nigeria.

iPhone impact

• In Part 4 of this month’s report, we take a closer look at the impact of Opera Mini becoming available on the Apple iPhone.
• In April 2010, there were more than 2.6 million unique users of Opera Mini on the iPhone (from April 13-30).
• As predicted in last month’s report, the Apple iPhone is the #3 device used by Opera Mini users worldwide in the month of April 2010.
• Most likely due to the interest generated by Opera Mini’s new availability on the iPhone, the United States jumped from #8 to #6 in the top 10 countries list.
• The United States is ranked #1 in terms of Opera Mini users on the iPhone, and the iPhone is the #1 handset used by Opera Mini users in the United States, well ahead of BlackBerry (which previously occupied the top spot).
• The United Kingdom is ranked #4 in terms of Opera Mini users on the iPhone, and the iPhone is the 5th most popular handset used by Opera Mini users in the United Kingdom.
• Russia is ranked #7 in terms of Opera Mini users on the iPhone, but the iPhone is not one of the top 10 handsets in Russia according to Opera Mini usage.
• Countries outside of the top 10 where Opera Mini on the iPhone has become popular include: Japan, Germany, France, Canada, Netherlands, Italy and South Korea.

CIS trends

• In Part 3 of this month’s report we look at countries in the Commonwealth of Independent States (CIS). The top 11 countries using Opera Mini in that region are Russia, Ukraine, Belarus, Kazakhstan, Armenia, Uzbekistan, Kyrgyzstan, Moldova, Azerbaijan, Tajikistan and Turkmenistan.
• Some numbers: From April 2009 to April 2010, page views in the top 11 countries of the CIS increased by 84%, unique users increased by 63% and data transferred increased by 97%.
• Growth rates in the CIS: Turkmenistan and Kyrgyzstan lead the top 11 countries of the region in terms of page-view growth (508,484.1% and 663.9%, respectively). Turkmenistan and Kyrgyzstan also lead the top 11 countries of the region in growth of unique users (194,769.2% and 551.2%, respectively). Armenia leads the top 11 countries of the region in page views per user, with each user browsing 1085 pages on average each month.
• In the CIS, the big winners (as usual) are Vkontakte, Mail.Ru, odnoklassniki.ru, Yandex and Google.
• Opera Mini users in the CIS generally prefer Nokia handsets, followed by Sony Ericsson and Samsung.

What we say

“While many iconic smartphones are superb web-browsing tools, today it is possible to make nearly every phone capable of browsing the Web gracefully,” said Jon von Tetzchner, Co-founder, Opera Software. “Because the number of mobile-web users will eventually dwarf wireline users, making the Web works flawlessly only on a handful of mobile devices is to turn our collective backs on more than a billion new users. We believe access to the Web is a universal right, and as more companies embrace developing sites for the wide spectrum of mobile-web users, we will come closer to that goal than ever before.”

About Opera Software ASA

Opera Software ASA has redefined web browsing for PCs, mobile phones and other networked devices. Opera’s cross-platform web-browser technology is
renowned for its performance, standards compliance and small size, while giving users a faster, safer and more dynamic online experience. Opera Software is headquartered in Oslo, Norway, with offices around the world. The company is listed on the Oslo Stock Exchange under the ticker symbol OPERA. Learn more about Opera at http://www.opera.com/

Free SMS to Ghana ads on Facebook

If you are a regular Facebook user in Ghana, you would have noticed recent free sms ads like the ones shared to the left of this article. One of the companies advertising free sms to Ghana is SMSGH. SMSGH owns a platform for free sms at lite.mytxtbox.com

Alex Adjei Bram is the General Manager (Sales/Marketing) of SMSGH.COM
I chatted with him recently to ask about their new free sms services and to know the catch behind it as well as how they intend to make considering several free sms websites have failed in the past.

Oluniyi: I’d wanted a few questions about your free sms service.

Alex: Ok

Oluniyi: What’s the business model? Do you want to harvest people’s mobile numbers and then blast ads to them?

Alex: No

Oluniyi: As you know, nothing is really really ever free and considering you are spending money to even advertise the service.

Alex: Ha Ha Ha Ha. The messages are paid for by advertisers.

Oluniyi: Oh okay. Ad driven.

Alex: Yeah

Oluniyi: …but several of such websites have failed in the past. What makes you think you would succeed? What makes yours different?

Alex: Advertisers who use http://pro.mytxtbox.com can place SMS ads with specific keywords.

Oluniyi: Ah. Yours is sort of targetted. Since you mentioned keywords, that implies that the messages flowing through your systems are scanned for words. What about privacy issues?

Alex: Privacy for users or privacy for advertisers?

Oluniyi: For users.

Alex: It’s the standard website privacy policy we’re running on but users’ details are not disclosed to advertisers.

Oluniyi: I see.

Alex: Have you tried it yet?

Oluniyi: Trust me. It tested it the first day I came across it. How has the reception been?

Alex: Somewhat overwhelming.

Oluniyi: Really? That’s impressive.

Alex: We’re currently doing 4 messages every minute. We hope that once a recipient mass is built advertisers can ride on that to market their products.

Oluniyi: At the rate of patronage you described as “somewhat overwhelming”, how do you see your free sms service in 3 months’ time?

Alex: At this rate we may hit 3 msg/ sec in 3 months time. Could even be way more.

Oluniyi: Impressive.

Alex: I would love for you to try it out. Register an account at pro.mytxtbox.com We’ll top you up with some credits and then you can give us some feedback.

Oluniyi: Google has recently turned attention to your market audience. How do you find the competition from Google?

Alex: It’s going to be exciting. Google being an international brand and all. We hope they will bring some good competition to the industry.

Oluniyi: Why exciting, considering Google is a MEGA competitor?

Alex: We’re very excited.

Oluniyi: You have not stated the cause of your excitement. …in relation to Google.

Alex: Google will bring some good attention to the industry. We think we are good too… They have some pretty good products.

Oluniyi: Good enough not to be worried about competition from Google. I see.

Alex: No. We are not at all worried.

Oluniyi: So how effective and relevant is SMS advertising from your years of experience in Ghana?

Alex: It’s very effective.

Oluniyi: Does your service offer any means of measuring effectiveness?

Alex: And yes quite relevant too. Most of the time via reply short codes. We usually record an average of over 6% response which is far better than radio, TV and print put together. But SMS needs to be used right when applied wrongly responses are even in the negative. That’s the challenge of the industry.

Oluniyi: In that case, what help do you offer to your clients on how to use SMS marketing effectively?

Alex: Apart from our free marketing guides and other literature we deploy apps that help users utilize SMS effectively.

-  Zap Eco-system to enrich lives offering customers more flexibility and security in a multitude of transactions 24 hours a day

Tuesday 16 March, Accra – ‘Zap’, Zain’s award winning mobile commerce service that allows customers to use their mobile phones like a mobile wallet to pay for goods and services and conduct banking services regardless of the type of handset they use, was launched today in Accra. Zap is a novel product that provides the most comprehensive and accessible package of m-commerce features currently available anywhere in the world.

Philip Sowah, Country Manager of Zain Ghana speaks to the press at the Zap launch

At the recent Global Mobile Awards in Barcelona, Zain was awarded the prestigious GSMA’s 2010 ‘Mobile Money for the Unbanked Award’ for the Zap service. The award is in recognition and appreciation of the efforts Zain has put in making mobile monetary transactions easy for all its customers.

Zain Ghana is the seventh Zain mobile operation to launch ‘Zap’ following the successful implementation of the service in Kenya, Malawi, Niger, Sierra Leone, Tanzania and Uganda.
Zap allows Zain customers to:

• Pay bills and pay for goods and services
• Receive and send money to friends and family
• Top up your own airtime account or top up someone else’s
• And soon in the following weeks, customers will be able to:
  • Send and receive money to their bank accounts
  • Withdraw cash
  • Manage their bank accounts

In a statement made at the launch, Philip Sowah, Country Manager of Zain Ghana, stated,“Once again, Zain is creating a wonderful world where customers can move about freely with their mobile phones transacting on goods and services. Our aim is to create an eco-system where Zap enriches lives by providing customers with increased security and flexibility, reducing the need to carry cash. The positive economic and social effects on the community we serve will be abundant”.

Zap Registration
Signing onto the Zap service is a simple and easy process. Customers will initially be required to register their personal details, with a valid photo ID card, at any of the Zain shops nationwide or with any of the partner banks like UBA, Standard Chartered Bank or Ecobank and their nationwide branches. Registering on to the service automatically registers the SIM card, which is currently a requirement by the NCA for telecom operators. Customers do not have to worry about opening a bank account before accessing the service as Zap does not rely on a bank account to operate.

Safety and Security
Zap is a safe and secure product, protected by a password that ensures that customers will not have to worry about their Zap account if they lose or damage their phones. The service is protected through a state-of-the-art security application and customers’ money is always safe as a password is needed for every transaction carried out.

Unlike other mobile commerce products, Zap provides customers with increased security and flexibility, reducing the need to carry cash and ensuring prompt payments of bills, goods and services. The payment of utility bills will become much easier as customers will be able to pay from the comfort of their homes or offices. Zap services are only available to Zain customers. The uniqueness and convenience of the product allows customers to do all this without having to swap SIM cards or change their handset.

Currently 80% of the Ghanaian population is unbanked, a situation which has several disadvantages to it. Traditional financial services are either remote or unavailable and Zap will alleviate the challenge that people travelling to these remote areas experience just to send money to friends and families or to conduct business.

Zap and One Network
The distinctiveness of Zap is further enhanced as it is compatible with Zain’s award winning ‘One Network’ platform, which allows all Zap customers to move freely across geographical borders and be treated as a local customer in any of the 22 ‘One Network’ countries in terms of pricing. Furthermore, they retain home network service functionalities; they can access their Zap accounts, send/receive money and pay for goods and service exactly the same way as they can at home.

-ENDS-

About Zain
Zain Ghana is part of the Zain Group, a leading telecommunications operator across the Middle East and Africa providing mobile voice and data services to over 70 million active customers as at 30 September, 2009 with a commercial presence in 23 countries.

Zain operates in the following countries: Bahrain, Burkina Faso, Chad, the Republic of the Congo, the Democratic Republic of the Congo, Gabon, Ghana, Iraq, Jordan, Kenya, Kuwait, Malawi, Madagascar, Niger, Nigeria, Saudi Arabia, Sierra Leone, Sudan, Tanzania, Uganda and Zambia. In Lebanon, the company manages ‘mtc-touch’ on behalf of the government. In Morocco, Zain owns 31% of Wana Telecom through a joint venture.

Zain offers innovative services in its markets such as ‘One Network’, the world’s first borderless mobile telecommunications network enabling customers when abroad to receive calls and sms without charge and to make voice and data calls at local rates throughout 22 countries in Africa and the Middle East. This service allows a customer to top up airtime in their home country or from more than 1,000,000 outlets within Zain’s ‘One Network’ footprint.

The message read:

New! Free SMS in Gmail
Send free SMS directly from Gmail – just enter a phone number and click Enter. SMS replies come right to your Gmail inbox.
This service is now available for mobile phones in Ghana.

The free SMS can be sent directly from within Gmail once the user logs in, as seen from the screenshot below:

Free SMS in Gmail. Snapshot from Gmail.com

According to Google:

Sending a message is free from Gmail to any phone. When replying with an SMS from phone to Gmail, you will be charged a regular SMS rate by your mobile provider. Gmail SMS is currently available in Ghana with MTN, Zain, Tigo and Kasapa.

However, efforts to try out the new service on MTN, Zain and Vodafone have so far failed as can be seen from the screenshot below. The numbers were whitened due to privacy concerns but the network codes can be clearly identified:

Gmail free SMS to Ghana failing so far.

Gmail is a free, advertising-supported webmail, POP3, and IMAP service provided by Google.

UPDATE: Google has since fixed the bug.

The entire kit cost N18,650:

• HSDPA USB stick: N8,500
• MTN SIM: N150
• Airtime: N10,000 (24/7 monthly plan)

The MTN agent asked for an ID and passport photo. As I had no prior knowledge they would demand this, I was only fortunate that I always carried a driving licence and spare passport photos in my wallet everywhere I go, for times like this. Be informed. Also, I was made to sign a fine print containing their terms of service.

The device

MTN Nigeria 3G pack

Branded as MTN F@stlink E156G, the USB stick is essentially a Huawei E156G with the following specifications:

• HSDPA/UMTS 2100MHz – it can connect to just about any 3.5G cellular network in the world if it were unlocked.
• EDGE/GPRS/GSM 1900/1800/900/850 MHz – it can connect to just about any GSM cellular network in the world if it were unlocked.
• HSDPA service data rate up to 3.6Mbps – real life speeds would vary
• SMS service – users can send and receive text messages when using the bundled software
• Micro SD card slot – it can take a Micro SD of up to 4GB capacity and thus double as a USB drive
• Plug and play – there is no need to install software from a CD. The software bundled on the device would have to be installed though, for PCs and Macs.

Before you decide to buy, the device has the following system requirements:

• Windows 2000 SP4, Windows XP SP2, Windows Vista. I am safely assuming it would work well on Windows 7. Also, I got it to work on Ubuntu 9.10
• Mac OS X 10.4 and 10.5 with latest upgrades
• Hardware system should meet the recommended requirements for the installed OS version
• Display resolution: 800 x 600 and above
• Standard USB interface

The software
Branded MTN F@stlink, it offers 7 tabs, namely:

• Connection: this is where the user initiates a connection or disconnection to/from the MTN network
• Statistics: offers a detailed break-down of data usage and includes a graph
• Message: enables the user to send/receive text messages and manage existing messages
• Phonebook: an address book that saves contact details.. Record include Name, Mobile Number, Office Number, Home Number, Email address and Remarks.
• Airtime: enables the user to check and load airtime. It is divided into postpaid and prepaid, to cater for both market segments.
• Internet: a click on this loads the default web browser
• Bundle plan: enables the user to select which of the bundle plans to subscribe to, and check the status of an existing bundle. This service is for prepaid subscribers only. The confirmation is via a text message.

The bundles
MTN Nigeria offers 3 data bundles:

• 24/7 Monthly Plan: this is the ultimate plan from MTN and comes with a 3GB data cap but is available 24 hours every day within a 30 days period. It goes for N10,000 per month. This bundle is ideal for heavy users.
• Nite Plan: this is usable only from 10pm to 5am and also comes with a 3GB data limit but costs only N2,500 monthly. This bundle is ideal for surfers who have a day job and can afford to stay awake all night.
• 24 hours Daily: this is clearly targetted at the occasional web surfer and comes with a meagre 50MB data cap. It costs only N500.

The service
I subjected the mobile broadband service to a speed test at the time of writing using speedtest.net; the following screenshot shows the highest speed I got. Note that speedtest.com used Vodafone Ghana’s server for the test.

The results shown in the screenshot above just about represent an average of the several tests I carried out. It shows that MTN Nigeria offers a download speed of about 0.43 Mb/s and a miserable upload speed of 0.06Mb/s as well as a high latency of 366ms.

This means, upload heavy data using the mobile broadband service would be a slow experience and making phone/video calls via the Internet would be less than ideal due to the high latency as seen from the ping test.

The coverage
It is critical to confirm 3G coverage in your locality before opting for MTN’s mobile broadband service for therein lies the key to the advertised speeds. From the marketing flyer attached to the kit:

3G service is currently available in most part of Lagos, Abuja, Enugu, Port Harcourt, Kano, Benin, Ibadan, Kaduna, Onitsha, Aba, Asaba.

MTN also offers an extensive EDGE coverage that is even more nationwide. EDGE which offers a fairly fast connectivity is available where there is no 3G coverage.

The bad
The MTN mobile broadband service was not without hiccups, at the time of extensive use.

• Intermittent disconnections: The service simply went off occasionally and connection could be re-established by disconnecting and re-connecting from the network. At other times, the downtime lasted over an hour.
• SSL traffic: Occasionally, it was impossible to access secured websites. All access to URLs starting with https:// were in possible and thus secured chatting programs like Yahoo Messenger and Skype failed to connect too. This error typically occurred at mid-mornings.
• Not all websites were accessible: Even when the mobile broadband service was at its peak of performance, some websites were not accessible despite repeated attempts. The persistent error message was: “No suitable nodes are available to serve your request.” A work-around this was to use a proxy server.
• The offered data bundles are not very flexible as users’ choices are limited. Heavy users are forced to subscribed to the 24/7 monthly plan for N10,000 even if they would need less than 3GB monthly.
• It is difficult to know the status of usage after crossing the 1GB milestone. Checking your data usage via SMS thereafter does not offer an exact figure of used data but simply states that 2GB has been used. It is thus difficult for the user to know when usage is getting close to the 3GB limit.

The verdict
MTN Nigeria’s mobile broadband service offers high-speed internet connectivity much of the time and is worth buying where mobile connectivity is needed or fixed broadband options are not available provided the user can live with the few annoyances highlighted above.

Note: it is possible to enjoy the broadband service from MTN without buying their F@stlink modem. One could either browse on the (smart)phone itself or use it as a modem. When using the phone as a modem, the user would need the following:

• a 3.5G-capable mobile phone
• modem driver & dialling software: these are typically provided on a CD bundled with the phone, by the phone manufacturer, or can be downloaded via the Internet
• a means of connectivity the phone to a computer: whilst bluetooth is usable, USB is ideal. Infrared is archaic.
• an MTN data bundle subscription

Backstory*:

• I have used the MTN Mobile Broadband service extensively before buying their F@stlink modem, using Nokia smartphones as modem and have experienced the high speed in Lagos, Ibadan and Kaduna. EDGE worked in Zaria.
• MTN branded complimentary gift items accompanied the broadband kit: a pen and a writing pad.
• I did not have enough time to read the terms before signing and so not sure about what it contains.

*The info in the “backstory” section, are what I considered too trivial to add into the main body of the review but useful enough to share with you.

Did you find this review useful, feel free to share this blog with others. Do you have an additions or questions about this review, add these using the comments area.

MTN 3G pack. Photo by Oluniyi David Ajao.

I recently picked up an MTN “Exclusive 3G Pack” for 100 Ghana Cedis (about $69) and have used it extensively for about 14 days mainly in Accra. The information below is based on some of my experience using the mobile broadband service.

The 3G pack contained:

• an MTN-branded Huawei E160E USB stick
• an MTN Internet SIM

Technical Specification

Find the technical specifications and some explanation of the USB device, below:

• Network: HSDPA/UMTS (850/1900/2100MHz) & GSM/GPRS/EDGE (850/900/1800/1900MHz). This means the device can work across most GSM networks, globally.
• Speed: It supports 3.6Mbps HSDPA services. Since MTN offers connectivity over a 3.5G network, users can experience theoretical speeds of up to 3.6Mbps which is very high by today’s best standards.
• Memory: Micro SD Card Slot. It supports up to 4GB storage when a MicroSD card is placed in the included slot and therefore the device can double as a USB storage device.
• Communication: SMS services – users can send and receive text messages through the software bundled with the device. Though the device can support PC voice, the function is not enabled by MTN.
• Support data statistics: The bundled software offers extensive graphical statistics.
• Plug & Play: it works almost as soon as it is connected to a PC or Mac. It requires no seperate CD installation software.
• Cross-platform: Support Windows 2000, Windows XP, Windows Vista and Mac Operating Systems. From my tests, I also got it to work on an Ubuntu desktop version operating system.

MTN F@stlink software

A screenshot of MTN F@stlink software.

Installing the device was a fast and straight-forward process. The easy-to-use MTN F@stlink (the dialling software) was soon installed.

MTN F@stlink comes with the following features:

• Connection: allows users to connect and disconnect to the Internet
• Statistics: displays real-time statistics whilst the user is connected to the Internet and also includes a daily, monthly and yearly data counter.
• Text: enables the user to send and receive text messages as well as manage existing text messages.
• Phonebook: a simple contact management system that includes the following fields – Name, Mobile Number, Office Number, Home Number, E-mail Address.
• Airtime: enables the user to check existing data balance and as well as load a regular MTN airtime voucher.

MTN Internet SIM

The special SIM card bundled with the MTN “Exclusive 3G pack” had 2 Ghana Cedis airtime preloaded with amounted to 50MB data. Since this was a special SIM, the Internet tariff is lower, compared to the normal MTN SIMs. In order to compare the data tariff with that of Zain, I loaded 30 Ghana Cedis airtime and the total data derived amounted to 1.2GB. 400MB of data was credited each time I loaded a 10 Ghana Cedis airtime voucher. Note that “Zain Lite” Internet package offers only 1GB of data for 30 Ghana cedis.

The MTN Internet SIM is restricted from making or receiving calls by MTN even though it comes with a regular MTN mobile number. Calling the number, one hears the ringing buzz but there is no reaction on the PC nor any notice of a call. One hears an error message when a call attempt is made from the Internet SIM.

I tried the special SIM on a mobile phone and it worked normally with the exception of not taking nor making calls.

Usage

An MTN 3G package. Photo by Oluniyi David Ajao.

I tested the connectivity from McCarthy Hill area in Accra and experienced a signal strength that varied between 95 and 99%, with real download speeds reaching 1.8Mbps. MTN Ghana’s website www.mtn.com.gh loaded the fastest since they host their own website. Real speeds elsewhere might vary according to the time of day (peak or off-peak period), number of people connected to a particular base station, speed of travel (if the user is in motion), and signal strength.

Much of Accra is covered by MTN’s 3.5G network with EDGE filling the gap in patches without 3.5G. Using the service on the outskirts of Accra where only GPRS is available, speeds did not exceed a meagre 5kbps. This implies that MTN Broadband is best used where there is 3.5G network coverage.

According to MTN Ghana’s website:

MTN 3G service is available in Accra, Tema, Kumasi, Takoradi, Tarkwa, Bogoso, Ho, Koforidua, Cape Coast, Kasoa, Winneba, Tamale, Sunyani, Kenyasi, Techiman, Obuasi, Bolgatanga, Wa, Prestea, Damine, Ntoroso, Bibiani, Besomtwi, Bekwai, Aflao, Chirano and still counting.

In summary, MTN’s Mobile Broadband service is ideal is for home or small business users who have limited data usage but want to experience the high speed 3.5G technology offers. The entry fees are affordable as are the data tariffs. It is advisable to check if your area has 3.5G coverage before getting on board. You can do so by manually scanning the networks from a 3.5G phone.

MTN offers another device for connectivity, aside the USB stick:

3.5G F@stLink Router
MTN 3.5 G F@stlink router is a 3G cellular modem,which has an embedded wireless hotspot, with four Ethernet ports and a traditional phone jack. It is perfect for home or small offices and allows a user to sharea connection with multiple users. The router may also serve as a modem using the USB slot to provide a single connection to the user.

Did find this review useful or otherwise? Share your thoughts in the comments area.

Glo Mobile is set to launch in Ghana soon

Glo Mobile’s entry into Ghana comes at a time when Ghana’s mobile communications industry appears to be saturated already. For a population of about 22 million people, there are presently five active mobile telecommunications services viz: MTN, Tigo, Zain, Vodafone & Kasapa. Records obtained from the National Communications Authority (NCA) website indicate that the 5 cellular networks share some 14,242,476 subscribers amongst themselves in this order: MTN – 52%; Tigo – 23%; Vodafone – 14%; Zain – 9%; Kasapa – 2%. The existing mobile phone service providers already cover all the geographical locations that matter in Ghana with network coverage reaching virtually every human settlement that has a sizeable population or is of some economic importance.

Glo Mobile thus has a very tall order to make enough impact as to attract a sizeable market-share. Despite the obvious challenge, one is safe to assume that Glo Mobile has a strong strategy that would enable them penetrate the sophisticated and relatively matured market. It helps to add that Glo Mobile has the aim of becoming the largest telecommunications provider in Africa. According to media reports, Glo plans to capture 30% of the current 11 million subscriber market within 18 months of launch. My attempt is thus to forecast their entry strategy based on the mobile revolution Glo Mobile has caused in Nigeria, since 2003.

Branding

Glo Mobile has already made its presence felt in Ghana with several branding efforts since 2007 starting with its support of Ghana’s hosting of the 2008 African Cup of Nations.

A Glo-branded bus stop in Accra reading: 'imagine... a day when Ghana is all green'. Photo by Oluniyi David Ajao

In December 2008, Glo Mobile Ghana contracted a five-year sponsorship deal with Ghana’s Premier League until the end of the 2013/14 season. The league has since been known as Glo Premier League.

Glo is a sponsor of Ghana’s senior national football team- the Black Stars and also sponsors the CAF African Player of the Year Award.

Glo Mobile has some banners and billboards at the international airport, as well as other important parts of the capital city Accra.

Internet

The dynamics of mobile phone service has changed globally, over the past few years. Mobile phone networks have now evolved into full telecom service providers with services including telephony, entertainment and internet services. Internet services is where Glo Mobile has the strongest trump card in Ghana. It’s parent company – Globacom – has already launched it fibre optic connectivity’s (Glo-1) landing in Ghana. The cable is expected to carry huge internet bandwidth from Nigeria, through Ghana, to western Europe and vice versa. This automatically gives Glo Mobile Ghana access to unprecedented internet connectivity speeds. The existing fibre servicing Ghana called SAT3 is shared among most Internet Service Providers (ISPs) in Ghana yet Glo-1 (solely owned by Globacom Ltd) has more than 5 times more capacity than SAT3. I expect Glo Mobile Ghana to maximize the use of the Internet capacity by rolling out a 3.5G network at the very least, and offer juicy internet service bundles. All things being equal, the Internet connectivity speed would exceed the highest capacity of any other current service provider.

Voice

I expect Glo Mobile to offer very competitive voice tariff plans as well as all the value added services possible on a 3.5G network: video calling, voicemail, voice sms, call forwarding, call conference, call divert etc. Phone services offered at the right pricing would attract subscribers to Glo Mobile. One waits to see how Glo can beat Kasapa, in the tariff arena.

Coverage

Network coverage is one area Glo Mobile has reportedly resolved to take the lead in Ghana. Focusing on offering a very wide network coverage can put Glo in a good position to acheiving its ultimate aim. One expects that they would choose the initial towns they cover sensibly, considering that existing networks already cover much of Ghana.

Promotions

One area I expect Glo to explore is offering mouth-watering promotions in a bid to attract new subscribers. The market is already awash with promotions from existing networks offering: cars, houses, cash, mobile phones etc. I expect Glo Mobile to announce promotions that are bigger than existing ones. In this same area, I expect free night calls, free network text messages, and occasional heavy discounts on call tariffs.

Choose your number

Since Glo Mobile would be a new cellular network, one expects that they would auction memorable phone numbers, and allow new subscribers to choose their own phone numbers, based on availability. This also helps to endear those who want to jump ship from other cellular networks or just want an easy-to-remember phone number.

If I am allowed to be selfish, I would expect Glo Mobile to offer a 3.5G network in my residential area considering that none of the existing GSM networks does so.

In summary, I have very high expectations of Glo Mobile Ghana, going by the experience of their parent company in Nigeria and their aggressive drive to be the number player in Africa. Existing success makes their ultimate vision a realistic one.

Africa

In South Africa, Nokia Siemens Networks selected AIRCOM to provide 2G network optimisation consultation services. These services included both pre- and post-analysis drive testing, capacity planning, site verification and frequency planning. AIRCOM’s expertise was also used to assist in the planning of more than 4,500 cell sites across South Africa in a limited time duration, whilst maintaining the necessary quality levels.

Nokia Siemens Networks also turned to AIRCOM to assist in improving 2G mobile network quality in Nigeria. AIRCOM delivered a range of services to NSN, including drive testing consultancy and Line of Sight (LoS) transmission surveys to optimise network throughput and minimise dropped calls.

“There are now, on average, four mobile operators in each African country, so competition is fierce,” said Fahd Burki – Director EOT, Nokia Siemens Networks Nigeria. “African subscribers do not tolerate poor service quality. We therefore chose to work with AIRCOM to help drive network performance improvements and benefit from its vast knowledge of the African mobile market and competitive pricing tariffs.”

“Africa still has vast growth potential across its wireless communications market,” said Graham Kemp, Regional CEO, Africa, for AIRCOM. “African mobile operators are acutely aware of this and are focusing on driving the best possible service quality to their

customers. By optimising 2G voice and SMS delivery, African operators are laying the best possible foundations for future growth, minimising cost and reducing churn.”

About AIRCOM International

AIRCOM is an independent provider of network and data management tools and services. The company specialises in end-to-end network planning, sharing, outsourcing and OSS optimisation for IP and cellular networks.

Zain

AIRCOM has deployed a team of more than 20 consultants from offices throughout Africa to deliver a service solution for both radio and transmission network planning that supports Zain’s ambitious 3.5G network rollout targets.  Following the planning and optimisation of the network, AIRCOM will spend a year in the country training the Zain Ghana local team, prior to a complete competence transfer upon commercial launch.

Formerly MTC, Zain has pledged to invest more $400 million (USD) in Ghana to deliver a reliable, high quality 3.5G mobile network and position the country as one of Africa’s leading mobile communications innovators.

“Zain is investing in Ghana as its people need and deserve a reliable, up-to-date mobile network that allows customers to communicate easily by voice, text, picture and video, while accessing internet content and services on the move,” said Siyabongo Zulu, Operations Director at Zain Ghana.  “It is apparent that AIRCOM’s network expertise and understanding of Ghana’s specific market requirements meant it was the perfect partner to help deliver these services, so we’re delighted to welcome the team on board.”

Commenting on the deal, Graham Kemp, Hub MD for AIRCOM in Africa said:  “To be selected by a leading innovator like Zain to support its ambitious growth into Africa is further evidence that AIRCOM is quickly becoming the service partner of choice in the developing mobile communications marketplace.  We look forward to working with the Zain team to deliver a reliable, quality network to the people of Ghana.”

Interactive Intelligence

Dave Paulding, Interactive Intelligence’s regional sales director for UK, Middle East and Africa says that connected consumers in Africa are driving the demand for call centres in the banking industry.

The banking sector in Africa, particularly in Nigeria and Kenya, are implementing call centres for the first time.  It is interesting to consider why they are doing this now, when banks in South Africa and other parts of the world embraced the call centre revolution 10-15 years ago.

Nigeria and Kenya’s growing economies and relative stability provide part of the picture, but another important factor is that African consumers are more connected.  They are looking for new ways to contact their banks, rather than by visiting a branch.

The explosion in cellphone adoption in Africa has seen a rapid increase in contact centres for network operators.  Because of this, consumers are accustomed to connecting with their cellular service provider over the phone, and are calling for the same level of sophistication from other services like banks.

Because this is new territory for African banks, the relationship between the call centre vendor and the bank is critical. There is no historical data to work from, and it is difficult to plan and predict requirements.  The banks, therefore, require advice and guidance with putting together their strategies and creating a solid foundation for improved customer service.  Generally there is a rapid expansion once the call centre is up and running, with more agent seats required to service the level of customer enquiries.

While Africa has lagged in the deployment of call centres, there have been benefits.  From a technical point of view, many call centres are built from the ground up with the latest, cutting-edge technology.  African banks and cellphone operators do not have to deal with many of the legacy issues that companies in other countries have to face.

In addition, recent technological developments mean that call centres have a smaller hardware footprint and fewer moving parts.  This is particularly beneficial for businesses based in Africa.  Because there are fewer flights in and out of Africa, getting spare parts for hardware maintenance is a challenge.  If a contact centre experiences a fault, African companies may have to wait days to get a spare part, impacting on customer service.

However, given that call centres are less hardware-based these days, this is less of an issue for African-based businesses.  This means an increase in uptime, lower upfront costs and lower maintenance fees.

From a vendor point of view, the potential in Africa is great.  In the rest of the world, there are very few greenfield opportunities for call centres.  There is the legacy replacement market, or the opportunity to plug a weak point, e.g. workforce management, in an existing contact centre.  In Africa, there is the potential to start from scratch and share knowledge on how to run an efficient call centre.

So while African companies may have lagged behind the rest of the world in uptake, they can benefit from the rest of the world’s years of experience and leapfrog many of the development stages that businesses in other countries went through.

While most call centres in Africa currently focus on voice, as consumers become more tech-savvy, there will be a move towards converting call centres into multimedia contact centres.  Given that most African businesses use the latest technology, the switch from a call centre to a contact centre will be fast, seamless and cost effective.  Africa wins again.

About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact centre automation, enterprise IP telephony, and enterprise messaging. The company was founded in 1994 and has more than 3,000 customers worldwide. Interactive Intelligence is among Software Magazine’s top 500 global software and services suppliers, is ranked among NetworkWorld’s top 200 North American networking vendors, is a BusinessWeek “hot growth 50” company, and is among FORTUNE Small Business magazine’s top 100 fastest growing companies. The company is also positioned in the leaders quadrant of the Gartner 2008 Contact Center Infrastructure, Worldwide Magic Quadrant report. Interactive Intelligence employs approximately 600 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices with additional sales offices throughout North America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: http://www.inin.com

BlackBerry Curve 8900 - marketed as the thinnest and lightest full-QWERTY BlackBerry smartphone

Speaking at the launch of Blackberry solutions, Mr. Phillip Sowah, Country Manager of Zain Ghana, said “Successful businesses in the 21st century would require superior technological solutions that give them the edge over their competitors. Zain Ghana offers the full and current range of Blackberry devices offering our customers the mobility, convenience and efficiency that is necessary to run their virtual office”.

Mr. Sowah said the Blackberry storm, Blackberry curve 8900, Blackberry bold, and Blackberry pearl flip 8220 smartphones are well balanced mobile phones that deliver advanced features, refined usability and stylish designs.

Babar Khan, Chief Executive Officer of EMS, said “We are delighted to partner with Zain to bring the many benefits of Blackberry solutions to its customers and will be supporting Zain in its everyday mission by bringing the latest products and services to the market”.

Zain is a leading telecommunications operator across the Middle East and Africa, providing mobile voice and data services to 69.5 million customers. EMS is a Dubai based solutions and service provider, whiles RIM is a strategic partner in the world communications market. 3 Sep. 09

Apple iPhone 3G S promo image

iPhone here, iPhone there, iPhone everything. Apple’s iPhone, an Internet-connected, multimedia GSM smartphone, has become very popular globally since it was launched in the United States around June 2007. It is now the standard-bearer among keyboard-less smartphones and has inspired several very similar designs from leading mobile phone manufacturers like Nokia 5800 XpressMusic, Samsung Instinct etc.

What makes iPhone most appealing to me is the wide variety of available applications that have been designed to run on iPhones. iPhone now seems to be the standard phone for geeks. In addition to the cute looks and exciting user interface, I am curious to use those applications as many of them are only available on iPhone.

The sleek iPhone is not necessarily the best smartphone out there but for iPhone to be the most popular camera on Flickr (a photo-sharing website), Apple Inc must be doing something right. The iPhone is social-media friendly; it includes many features that make it easy to connect to & share content on social media networks in real time.

You would then wonder, why haven’t I got myself an iPhone before now? iPhone’s marketing model is to make the device available through contracts with cellular networks only. The phones are thus locked to the supplying network and cannot be used outside that network. Unfortunately, Apple does not have such a contract with MTN Ghana, Tigo Ghana, Vodafone Ghana, nor Zain Ghana. I am aware that there are a few unlocked iPhones on the mobile phone market in Ghana but I am not willing to take the risk. I have read reports of iPhones going dead after a software upgrade because they were unlocked.

In May 2008, Vodafone announced that it had signed an agreement with Apple Inc to sell the iPhone in ten of its markets around the globe. Vodafone customers in Australia, the Czech Republic, Egypt, Greece, Italy, India, Portugal, New Zealand, South Africa (Vodacom) and Turkey will be able to purchase the iPhone for use on the Vodafone network. There lies my hope. I am hoping Vodafone would extend the agreement with Apple, to cover Ghana since Vodafone has a network here in Ghana. An iPhone is the only thing that would hook me to the Vodafone Ghana network.

Should MTN sign an agreement with Apple and supply iPhones in Ghana, then I’d be among the first to sign a contract and grab the ubiquitous iPhone.

MTN Mobile Money promo image

Ghana’s leading telecommunications provider, MTN, has successfully launched MTN Mobile Money in partnership with 9 banks ahead of its competitors to allow Ghanaians to perform a range of basic financial transactions using their handsets.

Subscribers can reap the benefits of this service without the need to open or have a bank account.

The service, which was launched at the International Conference Centre in Accra, will allow subscribers to have access to money beyond banking hours or at anytime.

MTN Mobile Money gives cash management freedom to subscribers in line with MTN’s pay off line: ‘everywhere you go’ for as long as users can access MTN’s network.

This service which will also be available on the Internet will enable users to save time for other activities.

Mr. Brett Goschen, MTN Ghana CEO, said “the introduction of MTN Mobile Money which is convenient, accessible, safe and easy demonstrates the company’s commitment to bring world class mobile services to subscribers in all parts of the country.” The Mobile Money platform allows non MTN customers (even those who do not have a cell phone) to transfer or receive money by using the services of the Authorised MTN Mobile Money Merchants. The secured system and processes conforms to best practices in the industry and highly regulated by relevant authorities.”

With this innovative product, subscribers would enjoy the convenience of easily transacting from the comfort of their homes or offices at any time of the day, instantly.

* CAL Bank, Ecobank, Fidelity Bank, GTBank, Intercontinental Bank, Merchant Bank, UBA, Stanbic, Zenith Bank

Nokia N96 is a mobile TV compatible handset

With DStv Mobile from MTN innovation, 11 channel bouquet are available including Africa Magic, SuperSport, Cartoon Network, BBC & CNN which are currently only accessible through television sets can now be easily accessed   by MTN customers in Accra & Tema on their mobile phone

The  DStv Mobile from MTN was launched at an impressive ceremony at Rhapsody in the Accra Mall to introduce the latest innovation from MTN to  customers and the public.

The launch of the DStv Mobile from MTN follows a chain of exciting services and products launched by MTN since the beginning of 2009.
Some of the innovative products include the community phone aimed at ensuring that MTN subscribers reach their relations in the remotest areas of Ghana with the MTN experience. The 3.5G technology was also introduced services like Video Calling which enables customers to see people they talk to as well as things they need to see, others are the MTN Mobile Broadband & MTN Loaded. The 3.5 G product was introduced with a variety of features to provide enhanced mobile telephony for MTN customers There was also the new network code, 054, to enable more people join the MTN family.

MTN Mobile TV has been introduced at a time when the world is looking forward to South Africa 2010 with much excitement. The prospects of seeing the beautiful game on mobile handsets increases the  thrill for the forthcoming global soccer event.

As the lead sponsor of, South Africa 2010 MTN is working to bring the soccer fiesta as close to its customers as possible. The  DStv Mobile from MTM, a service which transforms mobile phones into a mobile TV enable football lovers follow every detail of the event conveniently via their phone.

In a message to Ghanaian MTN customers CEO of Digital Mobile Television International DMTV Francois Theron expressed his excitement about the introduction of the Mobile TV in Ghana. He said plans are underway to ensure that subscribers get the best available and relevant programmes.  He added that “In a few weeks we will show all the matches of the 2009 Confederations Cup and later this year in August we will show LIVE matches of the English Premier League.”
The General Manager for Nokia West and Central Africa, Mark Pritchard, also said that Nokia is especially pleased to work together with DMTV and MTN, to offer consumers 12 months access to DSTV Mobile when they purchase a compatible handset.  He said some of the compatible handsets are Nokia N96 and N77, Nokia N79, N85, N86, N97, E75 and 5800.

MTN would continue partnering with strategic stakeholders and experts like these to bring innovative products and world class telecommunications to Ghana.

MTN continues to lead with even more innovative products for the benefit of our cherished customers and the public.

A mobile phone connected to a laptop computer. Image courtesy allaboutsymbian.com

Long before mobile phones became popular in Ghana, fixed lines offered by the national operator Vodafone Ghana (then known as Ghana Telecom) and to a limited extent WESTEL, were widespread among businesses, government offices, organizations and private homes of the elite. When Vodafone introduced dial-up internet and later broadband using ADSL technology, it was a natural progression for most to simply continue relying on Vodafone for connectivity. In Ghana today, most still rely on Vodafone despite the wide range of other options. Matter of fact, most ISPs rely on Vodafone for Internet bandwidth. This is because a certain submarine cable (SAT3) offers super-fast Internet connectivity, at very competitive rates, as compared to connectivity via satellite (VSAT). Most ISPs thus find it economical and technically sensible to route their International traffic via the SAT3 system. The downside is that Vodafone retains exclusivity over that submarine cable and therefore any technical problems from Vodafone directly related to that cable affects all ISPs relying on them for international network connectivity. It thus turns out that majority of the populace rely on Vodafone directly and indirectly, for international bandwidth.

Having created this background, I will explain what is happening as I type this. My main means of Internet connectivity has been down for about 24 hours now. My ISP relies on Vodafone for international connectivity. I have reliable information that Vodafone customers are still able to connect to the internet, albeit at very slow speeds. I am thus forced to switch to MTN and Zain. I have always used MTN for connecting to the Internet, when I am away from my base, or on the move. One might then wonder, why not simply switch to MTN permanently? Cost is the deterring factor. Mobile internet is usually expensive, in this part of the world and that pushes it to the background as backup. It plays that role excellently.

At this point, it is necessary to point out that the main cellular operators MTN, Tigo, Zain have their own international gateway for voice and data traffic and as such do not rely on Vodafone. Thus, downtimes from Vodafone do not usually affect the mobile operators and vice versa.

The following factors make mobile networks viable backups for Internet connectivity:

No monthly fees
What makes mobile internet unusable as the main means of Internet connectivity is what makes it perfect as a backup. Their pay-as-you-go model ensures that users only pay when they connect. There are no monthly fees nor connection fees.

Hardware ubiquity
Mobile phones that come embedded with at least GPRS modems are now mainstream. Users thus do not have to invest in additional hardware but simply need to connect their mobile device to their computer, install the necessary connectivity software and they can connect to the Internet within minutes.

Speed

With the right network and equipment, users can achieve speeds that Vodafone cannot offer to end users at this time. MTN and Zain offer theoretical speeds of at least 3.6 Mbits/s since their respective networks use 3.5G (HSDPA) technology in Accra, Tema and Kumasi. In addition to being within 3.5G coverage area, a user needs a 3.5G compatible mobile equipment (handset or data card) to be able to experience the high speed. Where there is no 3.5G coverage, the connection automatically switches to 3G, EDGE or GPRS, in that order. The lower technologies offer much lower speed with GPRS connectivity speed being comparable to the old dial-up system.

3.5G is still relatively new in Ghana, and as such, coverage is still being expanded into other parts of Ghana. Tigo and Vodafone have already contracted their respective network upgrades to their hardware partners.

Be aware

It is important to note that data rates on mobile networks in Ghana are relatively high. It is thus necessary to watch your data usage and limit your use to essential web activities. Also, some of the cellular networks do offer monthly bundled packages in addition to the pay-as-you-go pricing.

Opera Mini

Opera Software ASA has again released its latest State of the Mobile Web report. The report provides information on the top global trends affecting the mobile Web. In addition to the top global trends and country snapshots, the report highlights trends in Africa and aggregate operator data for the top 10 countries.

On a global scale, Opera Mini usage in Nigeria continues to surge, pushing past Poland and taking the #9 spot.

The top 12 countries using Opera Mini in Africa are South Africa, Nigeria, Egypt, Kenya, Libya, Zambia, Tanzania, Cote d’Ivoire, Mozambique, Namibia, Ghana and Gabon.

From April 2008 to April 2009:

• Overall page-views in the top 12 countries listed increased 422%.
• Overall unique users in the top 12 countries listed increased 169%.
• Overall data transferred in the top 12 countries listed increased 348%.

Important milestones

• Since the last spotlight on Africa in September 2008, Nigeria jumped from #4 to #2 and Zambia jumped from #9 to #6. Mozambique, Namibia, Ghana and Gabon are new to the spotlight.
• Growth rates continue to soar in Africa–especially in Libya, with 4,155% user growth since April 2008, and in Nigeria, with 2,353% user growth since April 2008.
• Kenya leads the top 12 countries in page views, with each user browsing 372 pages on average each month.

Operator data trends

• Customers of U.S. operators view more data-intensive pages than subscribers in any other country. The average page viewed over U.S. operator networks is approximately 32 KB compressed or almost 320 KB uncompressed.
• Operators in the Ukraine were the big winners. Their customers view 582 pages per month, on average. Ukraine operators also sport the highest data transfer per user at more than 10 MB per month compressed. This is as much as 100 MB of mobile data per user uncompressed.

“Opera Mini has helped create and define the mobile Web experience for consumers around the world,” said Jon von Tetzchner, CEO, Opera. “Our relentless focus on delivering the best possible mobile Web experience helps drive adoption of mobile data plans. We believe that Opera Mini is the perfect win-win solution for both operators and consumers alike.”

About Opera Software ASA

Opera Software ASA has redefined Web browsing for PCs, mobile phones and other networked devices. Opera’s cross-platform Web browser technology is renowned for its performance, standards compliance and small size, while giving users a faster, safer and more dynamic online experience. Opera Software is headquartered in Oslo, Norway, with offices around the world. The company is listed on the Oslo Stock Exchange under the ticker symbol OPERA.

MTN Ghana

Action: Send a blank text message (SMS) to 686 from your MTN. Save the settings you received, to your phone. Select MTN DATA as default access point.

MTN Ghana

MTN Ghana, the leading mobile telecommunications operator in Ghana has announced the commercial rollout of its ultra powerful 3.5G technology at an impressive ceremony in Accra. The launch event themed Go Beyond, Experience our better life today took place at the Ghana College of Physicians and Surgeons in Accra and brought together members of the media, staff and Regulators. There were live demonstrations about the technology and the various services available to MTN customers. The occasion also marked the launch of an Internal Innovations Hub Project.

With the largest market share, widest coverage and competitive pricing, MTN’s ultra powerful 3.5G technology complements its existing 2G network to provide MTN subscribers with the widest coverage and consolidate its position as the leading telecommunication provider for Ghana whilst positively impacting every aspect of the lives of its customers. MTN will at this phase of the launch offer subscribers the flexibility to access a variety of services to customers in Accra and Kumasi as the rollout continues nationally. In addition to voice services, initial applications will include high-speed internet access at speeds significantly faster than dial-up, or GPRS connections, as well as video messaging and other multimedia services.

The MTN 3.5G launch marks an evolution in mobile technology for Ghana. Building on the existing superior coverage footprint, MTN 3.5G will initially achieve data speed transmission of up to 3.6megabits per second and will be expanded beyond 7.2 megabits per second. This major step forward by MTN will essentially put Ghana at the forefront of technology, in the league of top mobile operators globally.

Chief Executive Officer, MTN Ghana Brett Goshen said, “We are very pleased with the significant progress we have made in building an extensive 3.5G network and making it available to a large number of our valued customers.

Mr. Goshen added, “we are launching our 3.5G network with more than 7 times the number of 3.5G base stations than the next competitor. In addition, we are launching with the widest and best connection in Accra, Tema and Kumasi and will be expanding aggressively to all major cities in the months to come.”

With the commercial launch of the 3.5G services, MTN continues to show its commitment as the leading mobile operator in the Ghanaian market offering a wide range of services and technologies to suit different types of customers and situations including MTN Zone, Blackberry Services, Web Recharge, Community Phones and Seamless Roaming Services, calling USA, Canada and the UK at local rates to mention but a few of our myriad of innovative and compelling services.

Chief Marketing Officer George Kojo Andah added, “at MTN we are not just a company, we are a community that lives your passions and champions your aspirations. We will continue anticipating the current and emerging needs of all our targeted stakeholders and work with our people and the best technology to provide the highest service quality and speed. Our teams have already finished extensive testing of the 3.5G network, and we are extremely pleased with the results. We can also assure our customers that our tariffs will continue to be extremely competitive and our targeted customers will be able to enjoy our services with the best connection everywhere they go.”

Today’s launch follows the formal announcement of MTN’s 3.5G services earlier this year to introduce the technology and provide 3.5G services on a pilot basis.

The introduction of this latest service fulfills MTN’s pledge to bring world class telecommunications service to its subscribers and the general public. MTN will continue rolling out more innovative services into the market as promised.

About 3.5G

MTN 3.5G allows greater speed and efficiency in transmission of existing services including voice, text and data (that are available today) and more. For the corporate customers, having data download speeds equivalent to an ADSL (Asymmetric Digital Subscriber Line) line at home means convenient business connectivity, efficiency, mobility & profitability.

For the young consumers, 3.5G brings endless possibilities to support a whole new suite of exciting multimedia services such as video streaming, games, music videos, sports, news and more.

Lastly, apart from voice calls, our customers can also make video calls with 3G enabled handsets, bringing them closer to their loved ones – a richer communication experience, the ‘?can see and speak’ at the same time!

The service is based on HSDPA, short for High-Speed Downlink Packet Access, which is a new protocol for mobile telephone data transmission. Commonly known as 3.5G (G stands for generation) technology, HSDPA is based on a packet switched suite of protocols (which offers several advantages over the existing circuit-switched techniques used for carrying mobile voice) and utilizes a number of techniques in parallel to increase the efficiency and reduce the latency. This allows higher call volumes and support for new and exciting multimedia data applications such as broadband access to the internet, emailing, mobile TV, video telephony and video conferencing from a mobile phone, PDA, or laptop.

Vodafone logo

After buying a 70 per cent shareholding in the Ghana Telecommunication Company in August 2008, partnering with the Government of Ghana, Vodafone has made significant investments to improve the performance and to expand the capacity of its networks.

Vodafone has also signed a multi-million dollar deal with Huawei Technologies to bring its 3G network services to the Ghanaian market, giving customers access to high speed mobile internet services in the future.

David Venn, Chief Executive Officer of Vodafone Ghana, commented: “Today’s announcement is the next step in a telecommunications renaissance across Ghana. Vodafone will offer the most reliable and cost effective services in the Ghanaian market and we will set the benchmark for customer satisfaction. Our customers should expect an excellent network as the basis for these services and we are committed to delivering it.”

He added: “I would like to thank all Ghanaians for the welcome we have received and the tremendous interest they have shown in Vodafone since we arrived here in this market. We have also invested in the social fabric of Ghana, deploying community booths, supporting National Farmers day and helping the educational funds of a number of the traditional areas. I look forward to announcing similar initiatives in due course.”

The official launch of Vodafone follows the successful joining together of the Ghana Telecommunications Company with Vodafone Group, which serves over 290 million customers in 27 countries around the world.

About Vodafone Ghana
Vodafone Ghana, originally the Post and Telecommunications Department of the Civil Service, went through several transformations before being renamed Ghana Telecom in 1996. It was divested first to a consortium called G-Comm Limited led by Telekom Malaysia and was later managed by a Norwegian management services company known as Telenor Management Partners (TMP).

It employs close to 3,400 Ghanaians and is a major source of employment in the communications industry. As the industry leader, providing fixed, mobile and broadband services, the company serves as the backbone for economic growth and development in the ICT sector.

About Vodafone Group Plc
Vodafone is the world’s leading international mobile telecommunications company, with equity interests in 27 countries and Partner Markets in more than 40 countries. As of 31 December 2008, Vodafone had approximately 289 million proportionate customers worldwide.

West & Central Africa Com

Event name: West & Central Africa Com 2009

Venue: Abuja International Conference Centre & Eagle Square, Abuja, Nigeria

Date: 17 – 18 June 2009

Type of event: Conference

Description: Join 1,500+ telecoms decision makers at West & Central Africa’s ONLY communications Congress & Exhibition. A panel of 50+ visionary speakers including 20+ CxO level operators will lead a 2 day strategic conference featuring 5 streams and 4 keynote sessions while 80+ leading international vendors showcase their solutions in the co-located exhibition.

Cost: Varies

Event homepage: http://wcafrica.comworldseries.com/

Making a phone call is something that many people take for granted. Yet millions in rural villages around the world simply do not have easy or affordable access to a telephone. The Village Phone concept was developed precisely to help extend access to telecommunications beyond the urban areas.

Started by GrameenPhone in Bangladesh — a client of IFC, IFC is now working with MTN (also an IFC client) and other partners to replicate the Village Phone concept in several African countries, starting with Nigeria.

IFC also collaborated with the Grameen Foundation and other partners to create a Village Phone Replication Manual — essentially a ‘how-to’ resource for setting up a Village Phone project.

Beyond providing much needed communication access, the Village Phone model goes a long way to empower the women operators, spur economic activities and promote entrepreneurialism.

Source: The World Bank

Vodafone

Reports reaching Mobile Africa indicate that Ghana Telecom has been slated for re-branding after the Easter holidays. This follows a 70% acquisition of the erstwhile state-owned telecom company by Vodafone. The Government of Ghana retains a 30% stake in the company.

Although Vodafone took over the operations of Ghana Telecom since last year, it had retained the Ghana Telecom brand until now. The rebranding is expected to herald a stiff competiton with other leading telecommunications companies in the West African nation.

Ghana Telecom has about 1,400,000 customers which translate into a 17% market share.

Vodafone is a mobile network operator with its headquarters in Newbury, Berkshire, England, UK. It is the largest mobile telecommunications network company in the world by turnover and has a market value of about £75 billion (August 2008). Vodafone currently has operations in 25 countries and partner networks in a further 42 countries.

Advertfarm provides advertisers with permission-based targeted marketing.

Advertfarm, a mobile content network, has emerged today from private beta. This start-up is privately funded and based in Lagos, Nigeria. Advertfarm, as a stand-alone company, focuses on delivering mobile contents to users across Africa through Short Message Services (SMS). Our services include but not limited to SMS marketing, SMS Recruitment, Events Broadcasting, Sponsored Mobile Services and Mobile Alerts.

Advertfarm provides advertisers with permission-based targeted marketing. These advertisements are delivered to subscribers based on specific interests and demographics. Advertfarm only sends its network members localized subscribed mobile content that matches their interest, and gives them total control of when they want to receive it, and how frequently they want to receive it through settings available on the Advertfarm platform.

With over 200 million mobile subscribers in Africa, Advertfarm allows advertisers to target a specific base of consumers in a meaningful way while allowing them to see a much higher rate of return on their investment. The system is developed to fully ensure that advertisers do not waste money on a demographic target that is irrelevant to their goals.

The Advertfarm network has a strict privacy policy on all data collected from its members. The Advertfarm mobile content delivery solution is the first of its kind in Africa as they not only deliver permission-based content to their subscribers but also pay their subscribers for subscribing.

Meanwhile, Advertfarm rewards its subscribed members through a revenue sharing model. The income earned by members of the network is automatically sent to the ATM cards attached to their account.

Advertfarm is currently running its pilot mode only in Nigeria and will launch it 2-WAY SMS interactive system by July 2009. This system would include features such as “SMS Service Un-subscription” where subscribers to a particular service could un-subscribe for certain services without having to visit the web portal. We will be launching services in other African countries in the next quarter.

Many mobile phones attempt to do everything from simple texting, to GPS navigation but these phones are better at some things than the others thus the need to classify them. Before now, I had used an i-mate JAQ3 Windows 5 powered-smartphone for business, along with a Nokia 3250 XpressMusic for photography and personal entertainment whilst on the move. I have since upgraded to Nokia E71 smartphone along with a Nokia 5800 XpressMusic.

What makes the E71 tick?

Nokia E71

Many. The Nokia E71 is a serious business phone ground-up. It comes with a full QWERTY keyboard layout and is enclosed in a strong metallic case. My initial disappointment about the E71 not having a touch screen was quickly dwarfed by its intuitive cursor and comfortable keypad. I find the keypad so comfortable that I find myself sending text messages more often. Matter of fact, I typed the entire text for this article on the Nokia E71.

The smartphone comes with QuickOffice. This mobile version of Office suite software allows you to create or open Word documents, PowerPoint Presentations or Excel Worksheets.

It also comes with a built-in mobile email client and you can also opt for Nokia Email software (Blackberry-like) if the in-built email client does not meet all your email needs. You can send new messages via good-old SMS or MMS.

Being a 3.5G phone, you can access the Internet via 3.5G, 3G, EDGE, or GPRS – subject to network availability. You can also make/receive video calls where there is 3G coverage. The Nokia E71 is capable of handling encrypted G-standard wifi networks.

The call quality on this phone is good enough but my problem is that it fails to detect MTN Ghana’s 3.5G network where there is coverage but my Nokia 5800 detects the same network. The standard earpiece leaves much to be desired and I have since abandoned it. I was able to download and install an Internet radio application on the phone and I listen to Indian melodies by connecting to Indian Internet radio stations through wifi.

Nokia 5800 XpressMusic keeps you entertained

Nokia 5800 XpressMusic

The 5800 is one of the latest in the Nokia XpressMusic series of multimedia devices. XpressMusic is a brand name for series of Nokia phones that are specifically designed for music playback.

True to form, the Nokia 5800 handles music extremely well. It can play digital audio clips encoded in AAC, AU, M4A, MIDI Tones, MP3, MP4, RealAudio, WAV, and WMA among others. It has graphic equalizer, bass boster and stereo widening. It has in-built stereo speakers and a 3.5mm headphones connector. This enables you to connect any headphones of your choice. The default earpiece is abridged and this allows me to occasionally carry the phone in my breast pocket and have the pair of earpieces in my ear lopes without some long cable dangling around my neck. The cable can be extended. The extended version comes with a music controller for playing/pausing as well as forward/rewind buttons.

The wide screen of the phone is used judiciously as video playback is always horizontal. I can switch between wide-screen format and the original dimension of the video. The only drawback is that the in-built RealMedia player is unable to handle popular video formats like WMV, MOV and MPEG. It however plays mobile video formats like MP4 and 3GP. I reckon video format conversion is possible via the Nokia Ovi software but I am yet to try that out.

Equipped with Carl Zeiss lens, the 5800′s camera shines in the area of photography. With a 3.2 mega-pixels capability, I couldn’t ask for more from a mobile device. The photo and video quality are on the high side.

The phone’s massive 8GB Micro SD card (upgradeable to 16GB) gives lots of room for storing audio, video, photos, messages and other files. The phone can even be used as a mass storage device when connected to a computer.

Nokia has demonstrated times without number that it deserves the tag of being the market leader in the area of manufacturing mobile phones. The E71 and 5800 XpressMusic are further proof.

glo

Globacom Limited, operators of Glo Mobile, has acussed the Environmental Protection Agency (EPA) of was slowing the company down with delays in the issuance of permits to erect masts to start operations.

Mr Idowu Olumodeji, Head of Technical-Rollout at Glo, told the GNA that the company had had to push back deadlines several times because the EPA had not issued permits for masts.

He noted that to date Glo had submitted over 500 applications for permits to mount masts and other infrastructure in most of the regional capitals, but EPA was yet to issue a single permit.

“Originally the EPA had issues with proof of neighbourhood consent from the communities we have earmarked for our cell sites but we have provided those proofs for about 300 of the applications and yet they have refused to issue the permits,” he said.

Mr Olumodeji, who sounded frustrated, said Glo had asked EPA not to wait for all the applications to be complete but to issue permits for those which were complete but the EPA had not been co-operative on that either.

He noted that the situation was particularly hard for Glo because unlike the other network operators, which inherited existing infrastructure, Glo was starting from scratch and had no infrastructure to start with without the EPA permits.

“We were issued with a licence in May last year and the government and people of Ghana have since been waiting for us to rollout our services but the EPA is really slowing us down,” he said.

“We have done all the necessary promotions and sponsorships to whip up public interest in Glo but we feel very frustrated by the EPA’s attitude towards us.”

He noted that apart from the Ghana Civil Aviation Authority (GCAA), which had issued all the necessary permits to Glo, all the other permit agencies such as the Ghana National Fire Service (GFS) and the District, Municipal and Metropolitan Assemblies were waiting on the EPA permit as a pre-requisite for them to also issue their respective permits.

Mr Olumodeji said Glo had millions of dollars worth of equipment gathering dust and rusting at its warehouse off the Spintex road due to delays by the EPA.

“I have one of my staff members permanently present at the EPA head office in Accra collaborating with them to expedite action on our permits but that has not yielded fruits yet,” he said.

He noted that Glo had shown commitment to following through with laid down procedure for acquiring the necessary permits for operations but its commitment had not been duly reciprocated.
“We know the EPA had issues with some of the networks regarding the erection of masts and we do not want to be in that situation so we have shown commitment to the process all through.”

He said powerful agencies like the EPA could sometimes frustrate investors and that could negate Ghana?s effort to attract investors into her economy.

“Glo has delivered in Nigeria and in the Republic of Benin but Ghana is slowing us down.”

Glo was the sixth mobile telecom operator in the country after TIGO, MTN, Kasapa, Onetouch and Zain.

Source: GNA

Zain Africa CEO Mr Chris Gabriel selling a sim card to a new Zain Ghana customer at the flagship store in Osu on Oxford Street in Accra on the day the 3.5G network was launched. Photo courtesy: Zain.com

I listened to Philip Sowah, the Country Manager of Zain Communications Ghana Limited, being interviewed on Joy FM‘s Super Morning show one morning in the last quarter of 2008. It was at the eve of Zain’s network launch in Ghana. One thing I remember clearly was him saying Zain Ghana has so much network capacity, they are scared in a positive way. I wondered to myself: “What is he talking about? Why this much confidence? Is this a marketing gimmick?“  Zain eventually launched and I bought a Zain SIM card, just to experience Ghana’s first 3.5G network not that I was ready to ditch my MTN that had served me quite well for more than 5 years.

I recently bought a Nokia 5800 XpressMusic – a 3.5G high-capacity multimedia device from Alireta Mobile – and decided to give my Zain SIM a spin with the mind that should it serve me better, it would replace my MTN eventually. I have been blown away in the past few days and thus I feel compelled to document the positive difference I have experienced.

For well over a decade, MTN (hitherto known as Spacefon, then Areeba) has been the market leader in Ghana in terms of running the most sophisticated cellular network, and offering more useful value added services than its competitors. Not anymore. For the first time, MTN has a tougher competitor to contend with.

3.5G network coverage
MTN Ghana scrambled to unleash their 3.5G network on the Ghanaian airwaves after Zain’s loud entry into the telecom market. Zain’s 3.5G network has a wider coverage than that of MTN, in Accra. I have tested the two from Tete Quarshie interchange to McCarthy hill. From McCarthy hill to Osu. Zain even went a step further to publish their 3.5G network coverage on their website and the publication reveals that 3.5G is available in much of Accra and parts of Kumasi (Ghana’s 2nd commercial hub). Whilst at work, I make sure my phone is permanently on 3G network mode so I can experience the superior call quality and make/receive video calls on Zain. Neither of them has a perfect 3.5G coverage but Zain is ahead, from my checks.

Mobile Internet ‘Activation Fee’
Unlike MTN, Zain does not ask for a 5 Ghana Cedi “activation fee” for internet connectivity to be enabled on one’s SIM. Slot your Zain SIM into a capable GPRS/EDGE/3G/3.5G phone and the settings come tumbling in within minutes. Zain even sends you an MMS welcoming you to “A Wonderful World”.

Call cost summary
I was pleasantly surprised to discover that I get the total cost of a call I make, after the call is over. A message displays on my phone informing me of the amount deducted from my account for that call and the account balance I have left. Now, that is transperancy at its best. There is nothing like that on MTN.

SMS
I can update my Twitter account via SMS using Zain. MTN could not deliver SMS to the UK mobile number used by Twitter.com
Zain delivered to the same number, in 2 seconds.

I do not have to retry sending SMS multiple times and pray it goes through each time, on Zain. On the other hand, the little tricks I used on MTN are even begining to fail as I have a hard time sending international SMS from MTN.

Still on SMS, Zain has a neat online service called Zain Web2SMS. I can compose and send SMS from Zain’s website with the added convenience of typing on a computer keyboard. It is faster and better for me. Zain bills my prepaid account for each SMS sent. What is more exciting? Zain offers 5 free Zain to Zain SMS daily. MTN hardly ever gives anything for free. Hardly.

MMS
Zain’s MMS really works. I can zap photos and audio to loved ones’ phones or email accounts. MTN’s MMS has been epileptic for months now.

Missed call notification
Whenever my phone is switched off or out of cellular coverage area, I receive SMS notification from Zain when my phone is back online, informing me of the missed calls. I know MTN has been offering the same service for several years but I could not access it because they restricted it to post-paid subscribers only. I had been attracted to MTN’s post-paid offering for so long but I stayed away because of the $1,500 security deposit they required for international roaming. I am fine with prepaid roaming – thank you very much. I would rather leave my money in a fixed deposit account than hand it to MTN if I have no use for it.

Roaming
Talking about roaming, MTN quickly launched their “Seamless Roaming” service some weeks before Zain launched in Ghana. MTN’s Seamless Roaming is a very similar concept to Zain’s One Network. They both allow local subscribers to access the network of other subsidiaries, outside the home network. Example: Zain subscribers in Kenya can roam into the Zain networks in Tanzania, Uganda, Sierra Leone, Nigeria, Niger without hassles. Traveling subscribers can receive calls/SMS for free, and make calls at the same rate subscribers on the host network pay. MTN’s Seamless Roaming currently works in Cameroon, Nigeria, Benin Republic and Ghana.

Call Divert
You have no idea how useful this service is to me. I can divert calls all my calls unconditionally, or if I am busy, or if I do not answer the calls within a stipulated number of seconds, or if I am out of network coverage area. These settings come with even the most basic GSM phone but MTN has restricted its prepaid subscribers to “Call divert – if out of reach” and even that can only be diverted to their default Voicemail number only. On Zain, there is no single restriction and so I can divert my calls as I deem fit!

Zain Phone number Pre-registration
I was able to search for and book a phone number of my choice, even before the commercial launch. MTN doesn’t offer that convenience.

Over all, I am enjoying the Zain experience so far. What about you? What has been your experience with Zain in Ghana? Share your thoughts by leaving your comments now.

MTN

The MTN Group has announced that the successful launch of Mobile Money Transfer (MMT) in Uganda marks the beginning of a series of planned launches across its operations in Africa and Middle-East.

The product, called MTN MobileMoney, is a convenient, secure and affordable way for MTN subscribers to send money, buy airtime and pay bills using the mobile phone. Whether users have an existing bank account or not, they can register for MTN MobileMoney as long as the sender is an MTN subscriber. Those who do not have MTN SIM cards or even a phone can still receive money from MTN MobileMoney users and send money through a network of agents in their country.

MTN has been piloting MMT services through MTN Uganda and at the Group’s West and Central Africa (WECA) region operations (Cameroon, Ghana, Cote d’Ivoire and Nigeria) since October 2008. Four additional pilots were recently launched in Benin, Guinea Bissau, Guinea Conakry and Liberia.

The pilots are aimed at waterproofing the systems and operational processes in preparation for the commercial launch. MTN’s WECA region vice-president, Mr Christian de Faria says the pilots are assisting with fine-tuning the processes and systems and have given MTN the first insights into subscriber demand. “Initial subscriber responses in the different countries have been encouraging and we are confident that the service could be introduced rapidly in our various markets.”

In each market, MTN has partnered with local banks to ensure that its MMT services are fully compliant with financial services regulations. Discussions are currently on-going with relevant authorities in various countries to ensure that all regulatory requirements are met.

Says MTN Group Executive, Corporate Affairs, Ms Nozipho January-Bardill: “The piloting of MTN’s MMT services reaffirms MTN’s leadership in telecommunications and the company’s commitment to providing products and services that meet customers’ needs and expectations. We believe our MMT offering will make money transfer and basic payments more convenient and more affordable to our subscribers. We acknowledge our partner banks and the banking regulators in our different markets for the enthusiasm and support they are giving us.”

ABOUT THE MTN GROUP
Launched in 1994, the MTN Group is a multinational telecommunications group, operating in 21 countries in Africa, Asia and the Middle East. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code: “MTN”. As at 30 September 2008, MTN recorded 80,7 million subscribers across its operations in Afghanistan, Benin, Botswana, Cameroon, Cote d’Ivoire, Cyprus, Ghana, Guinea Bissau, Guinea Republic, Iran, Liberia, Nigeria, Republic of Congo (Congo Brazzaville), Rwanda, South Africa, Sudan, Swaziland, Syria, Uganda, Yemen and Zambia. The MTN Group is a global sponsor of the 2010 FIFA World Cup South Africa™ and has exclusive mobile content rights for Africa and the Middle East.

Texting (sending/receiving SMS) has become mainstream in Nigeria.

In June 2005, Mobile Africa published an article in which Mr. Tayo Ajakaye raised issues (and some very valid ones too) about the quality of value added services being provided by GSM network operators (see: Value Added Services: Who Uses Them?

I followed that article with a rejoinder, RE: Value Added Services: Who Uses Them?, in which I faulted Mr. Ajakaiye’s argument, though I agreed with him that quality of service needed (and gasp – still needs) improvement.

Who uses value added services? Let’s look at two popular ones: Mobile Internet and SMS.

Mobile Internet
Let’s take WAP (mobile internet): Opera’s State of the Mobile Web report for 2008 says that Nigeria was the 2nd fastest growing mobile internet community in the period under review (with 1854% growth), and is currently globally number 12 on the mobile internet usage scale.

An incredibly large number of Nigerians must be using value added services. As far back as 2006, the BBC had reported that in July of that year, 61% of its international traffic from mobile devices (a whopping 13.2 million page views in one month alone) was from Nigeria.

SMS
Let’s not go there. The SMS market is so rich today that there’s no point flogging the statistics. TV reality shows run interactive SMS campaigns, businesses and non-profit organisations use SMS notifications to reach their target audiences, and there are already interactive SMS applications deployed for instance in banking, financial, and web hosting services.

An incredibly huge amount of Nigerians have been using value added services for years.

Are these services perfect yet? Dream on. It is a long road ahead, but warts and all, value added services by GSM (and CDMA) operators have made a huge difference in the Nigeria before GSM and Nigeria after GSM.

Mobile value added services are here to stay.

MTN

MTN Ghana, a telecommunication network, on Sunday assured its Northern Region customers that technical teams were working with other stakeholders to improve the company’s services in the area, within the next seven days.

The company said its attention has been drawn to media reports of the Consumer Advocacy Agency and the Right of the People, to embark on various actions to expresses their dissatisfaction with the company’s quality of service in the Region.

A statement signed by Ms Mawuena Dumour, Corporate Service Executive, of the company, explained that in the last three weeks, MTN has experienced disruptions in service in the region due to cuts made on its fiber by contractors from other competitor organizations. It said “MTN articulated those challenges to the National Communications Authority (NCA) and subscribers in the region with an understanding that the issues were being addressed.” The statement said MTN subsequently received commendation from some stakeholders in the region when marked improvements were noted in service quality.

It said the company viewed as very unfortunate the fact that the two groups both based in the region would plan such actions without making their concerns known to MTN.

The statement said ironically, this was happening “at a time MTN is engaged in extensive roll out of additional telecommunications equipment and latest optical fibre technology infrastructure to expedite the improvement of quality of service.” It said over the last two years since entering the Ghanaian market, MTN has invested more than 25 million dollars in the region, in telecommunications infrastructure compared with three million dollars prior to the company’s entry into the market. The statement said “Current roll out plans for the region expect to put in place more than 200 new telecommunications, cell sites this year and more than 280 infrastructure upgrades in the second quarter of this year.”

It said “MTN remains fully committed to open and constructive dialogue and is taking steps to engage, with leaders of the two groups, to fully arm them with information about, the actions the company has taken to ensure world class service in the Northern Region and in Ghana as a whole.”

Source: GNA

glo

Glo Mobile Ghana is set to change the face of communication in Ghana as it engages ZTE, a highly-rated international telecoms vendor, to deploy additional access network infrastructure including hundreds of indoor and outdoor Basic Trans-receiver Stations (BTS) for its imminent roll-out.

The Ghana access network ZTE is deploying for Glo is in addition to those being installed for Glo Ghana by other reputable equipment vendors. In addition to the BTS, the ZTE deployment also includes many Base Switching Centres (BSCs), 3G NodeBs, RNCs, PDH MW links, EDGE and HSPA, OMCs, planning and optimization tools. ZTE will also install for Glo the Accra metro fibre backbone configuration spanning Accra-Kumasi-Tokaradi, Accra-Ho, Kumasi-Suyani, and Kumasi-Tamale. Other cities and roads to be covered by Globacom in its strategic partnership with ZTE in the Ghana telecoms revolution are in the Brong-Ahafo region.

A statement by Globacom’s Executive Director (Special Projects), Mr. Mike Jituboh, said the microwave transmission extension Glo was deploying would ensure voice and data clarity and eliminate bottlenecks usually encountered with pre-expansion technology. The new network elements with multi-media components will be linked to the Glo 1 submarine Optic Fibre Cable thereby providing a golden opportunity for Ghanaians to establish private call centre operations with attendant economic benefits to the people.

The Glo 1 submarine cable will have landing stations in London, New York, Lisbon and major cities in 16 other African countries including Accra, Dakar and Lagos. The Glo 1 submarine cable will land in Ghana shortly. Globacom and ZTE representatives are optimistic that the deployment of these facilities and provision of additional platforms will give communication in the West African country a significant boost.