The Nokia 5800 XpressMusic multimedia device

The Nokia 5800 XpressMusic was announced back in October 2008 with the earliest phones hitting the market the following month. The multimedia device was cutting at that time and was widely considered as Nokia’s answer to the iPhone. Indeed, it was one of Nokia’s earliest touchscreen mobile phones and one of its most successful. As of November 2009, 8 million units had been sold.

Nokia has systematically kept the phone close to the hearts and minds of its fans by releasing periodic firmware updates that have fixed known bugs and added some functionality which have improved overall user experience.

Firmware Updates

From firmware version 20.0.012 onwards, the 5800′s CPU clock was increased from 369 MHz to 434 MHz matching the N97 specification[3]. However, improved overall performance can be observed since firmware version 30. On January 13, 2010, Nokia released a major firmware update, version 40.0.005. The update includes bug fixes, speed improvements and new features. The most visible are kinetic scrolling to all menus (except the main and applications menus) and an improved home screen that was first introduced on the Nokia 5530. This version update also saw the removal of alphanumeric keypad in portrait view during text input. This was replaced by a full QWERTY keyboard. The new home screen provides a contacts carousel, with up to 20 contacts and program shortcuts on screen at the same time.

On April 19, 2010, firmware version 50.0.005 was released. This new major update brought some new features available in Nokia N97, such as an upgrade to the existing web browser to version 7.2 and full kinetic scrolling and auto-full screen while browsing the web; a new music player with mini-album art in the song list and the album list, initial letter filtering of track titles in the music player while scrolling using the scroll-bar. As a result, the search function was removed from the music player. A new application called Ovi Sync was installed and the Nokia Music Store received a revamped user interface and was renamed to “Ovi Music.” In some regions, Quick Office 4.2.374 is integrated with full free license. Search application’s icon was changed and a few more minor updates for better touch sensitivity and tweaks for faster operation of the phone are present.

Firmware 51.0.006 appeared in August 2010 and contained minor bug fixes and updates to various applications.

A powerful application has since been made available to a selected number of Nokia smartphones, including the 5800. Nokia’s Ovi Maps has since gone off its premium business model and is now subscription-free. Ovi Maps makes the 5800 even more attractive to end-users.

Of course, Ovi Store opens up the device to a world of apps. A wide variety of entertainment apps exist in Nokia’s marketplace that take advantage of the 5800′s multimedia credentials to offer even more value and functionality.

One cannot help wondering how long the 5800 would stay relevant considering the imminent entry of Nokia N8.

SMS, the happy accident of mobile technology that turns 17 this year, shows no sign of slowing down. In fact, maintains Pieter Streicher, managing director of BulkSMS.com, if anything SMS is going to accelerate its stellar trajectory thanks to increased business adoption.

Texting on a keyboard phone

Figures released recently by mobile maven Tomi Ahonen show that SMS is the most widely used data application on the planet, with 53% of the total world’s population and 78% of the world’s mobile phone users texting. Even in the USA, which was famously late to the SMS game, more than two-thirds of Americans send text messages. If you look at the number of users, SMS eclipses email by 2.6 times, despite email having been around for 39 years.

And all over the world, people increasingly prefer to send SMS messages than to make voice calls. Back in 2007, JD Powers reported the first ever decrease in number of voice calls had taken place in the UK while the number of text messages continued to grow. In 2009 Lightspeed Research reported that 11% of mobile phone users surveyed in the UK don’t initiate voice calls at all, but do send texts. In the US this number is 13%.

There is a range of reasons for this shift, and Streicher argues that one of them is that in this day and age of information overload, SMS is simply better suited to the way we want to communicate, and be communicated with.

Unlike with landlines in previous generations, we aren’t as compelled to answer a mobile phone and are happy to let a call go to voicemail, especially with call volumes increasing. But voicemail is problematic – we don’t always pick them up immediately, it’s not always convenient to take down phone numbers, and sometimes details get garbled. Indeed, the younger generation often switch off voicemail all together.

Compare this to SMS. It’s a simple matter to quickly skim text messages and it can be done very discreetly. All the details are there and can be used immediately or saved for future reference. A 160 Characters study showed that we respond to text messages in five minutes, while we take up to 24 hours to reply to email.

So it seems to make sense that if you are arranging a meet-up with a friend, you’ll text her, the message will get to her even if she is otherwise occupied, she’ll reply as soon as she is able to, and the message will get back to you whether or not you are available at the same time. SMS makes this type of asynchronous communication incredibly interactive and effective, even though it is not strictly taking place in real time.

Increasingly we are seeing this type of asynchronous communication being adopted by businesses. And it’s not only for marketing messages but for day-to-day business communications to customers. This is demonstrated by BulkSMS’s own traffic reports, which show an increase in single SMS messages from companies rather than bulk send-outs. If you need to reach a client, you could make multiple phone calls until you get hold of them, or you could send a single SMS, to be read as soon as the customer is able to.

More and more people are refusing to answer calls that come up as a “private number” because they have been the victims of too many unsolicited marketing calls. But if your company uses a least cost router that doesn’t display an outgoing number, your legitimate calls may also be ignored. Provided an SMS is sent with clear details in the message identifying the sender, and provided your company has a track record of using messaging responsibly, your message is unlikely to be ignored.

In addition, the stats quoted in this article show very clearly that Jane and Joe Soap prefer to communicate via SMS. So it’s madness to try to force them to communicate with your company in a different way to their choosing, especially if it’s a customer services issue.

And SMS isn’t just playing a role in customer-facing communication. The Mobile Data Association, quoted by Ahonen, reports that UK executives receive as many as 40 work-related text messages daily, and consider SMS to be their most valuable time management tool.

Business communication is going to lag consumer behaviour. But modern managers and businesses see the value and necessity of this type of communication – and this will further drive the already rapid growth of SMS.

Making a phone call is something that many people take for granted. Yet millions in rural villages around the world simply do not have easy or affordable access to a telephone. The Village Phone concept was developed precisely to help extend access to telecommunications beyond the urban areas.

Started by GrameenPhone in Bangladesh — a client of IFC, IFC is now working with MTN (also an IFC client) and other partners to replicate the Village Phone concept in several African countries, starting with Nigeria.

IFC also collaborated with the Grameen Foundation and other partners to create a Village Phone Replication Manual — essentially a ‘how-to’ resource for setting up a Village Phone project.

Beyond providing much needed communication access, the Village Phone model goes a long way to empower the women operators, spur economic activities and promote entrepreneurialism.

Source: The World Bank