MTel Nigeria Increases Validity For Subscribers
2005-09-17 04:25:33 | Viewed 2476 times
The management of Nigerian Mobile Telecommunications Limited (Mtel) has approved a new validity window for its prepaid “Now Now” airtime product.
The enhanced validity window is part of the customer-centric campaign of Mtel, which places emphasis on customer satisfaction. This new window, according to the management of Mtel, would afford its customers ample opportunity to enjoy extended active period on the network.
In the new validity structure recently implemented, users of the N2000 recharge card now enjoy 90 days active connection on the network. The previous validity for the N2000 recharge card was 60 days. Similarly, the N1000 airtime recharge has 45 days validity window compared to the previous 30 days.
Customers in the middle end of the market who target the N400 airtime recharge have 20 days validity window to enjoy compared to the previous 15days. On the other hand, customers in the low end of the market who patronize the N250 airtime recharge card have 10 days validity window instead of the former 7days.
The four different categories of airtime recharge cards enjoy dormancy period of 120 days each.
Mr. Edwin Moore Momife, the Chief Executive Officer, Mtel, described the enhanced validity window for the Now Now product as a measure of Mtel’s responsiveness to the yearnings of its growing tribe of subscribers.
According to him, the validity would afford customers opportunity to remain on the network far longer than the old validity window.
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